Responsible Gaming Policy

Play with w89 — responsibly and safely

Gaming is for entertainment only. Self-control and sound judgement are the marks of a good player. You must be 21+ to play.

w89 takes special care to help Myanmar players enjoy games in a responsible way. Our goal is to help every individual player maintain enjoyment, the ability to cope, and personal control.

Gambling is a form of entertainment and should not be used to solve financial problems in life. Believing you can recover losses through a losing streak is an early sign of a gambling problem. If you find yourself in that situation, take a break immediately and contact us.

w89 provides tools for setting personal limits, temporary exclusion, and self-exclusion. Our 24/7 Live Chat support in Myanmar language is always available to help you use them. The long-term safety of every player is always our priority.

Important Warning: Gambling is only for those aged 21 and above. Only play with money you can afford to lose — do not touch funds needed for daily essentials such as food, rent, or medical expenses.

Self-protection tools and features

21+ Age Restriction

w89 does not allow anyone under 21 years of age to access and play. Age verification will be carried out during account registration.

Deposit Limit

You can set your own maximum deposit amount on a daily, weekly, or monthly basis.

Loss Limit

You can set a loss limit for a specific period to protect yourself from financial risk in advance.

Play Time Limit

You can set your own daily play time limit, and there is an automatic alert when the time is up.

Temporary Time-Out

If you need a short break from playing, you can set a time-out period from 1 day up to 30 days.

Self-Exclusion

If gambling becomes a problem, you can request self-exclusion and your account will be suspended for that period.

How to Set Limits

Financial Limits
Deposit Limit — You can set a maximum deposit amount on a daily, weekly, or monthly basis. Any reduction to the limit takes effect immediately.
Loss Limit — You can set a cap on how much you can lose within a set period. Once that limit is reached, play will be temporarily suspended.
Wagering Limit — You can set a maximum stake amount per bet on any game.
Time Limits
Session Limit — You can limit your playing time per session in minutes. When the time is up, a reminder pop-up will appear.
Time-Out Period — You can take a temporary break from play, from 1 day up to 30 days. During this period, you will not receive any bonus or promotion offers.
Self-Exclusion — There is a self-exclusion option available from 6 months up to 5 years. During this period, the account cannot be reopened.

To set or update limits, contact our support team via 24/7 Live Chat — they are available in Myanmar language.

Warning Signs of a Gambling Problem

If you notice any of the following signs in yourself or someone close to you, contact our team right away. Gambling should be a form of entertainment, not a tool to solve life's problems.

  • Continuing to play beyond limits, believing that lost money can be won back.
  • Hiding the amount of money spent on gambling from family or friends.
  • Experiencing sleep problems, withdrawal from others, or health issues related to gambling.
  • Neglecting family, friends, or work responsibilities because of gambling.
  • Trying to stop gambling but being unable to — feeling caught between wanting to stop and wanting to continue.
  • Facing financial difficulties from borrowing money to fund gambling.
  • Feeling irritable or restless during periods when not gambling.

Steps to Take to Get Help

  1. 1

    Acknowledge It

    If you feel that gambling has become a problem, acknowledging it is the first step. Don't be overwhelmed — focus on the intention to take action.

  2. 2

    Set Limits

    Contact our team right away via Live Chat to set a deposit limit, loss limit, or Time-Out.

  3. 3

    Request Self-Exclusion

    If you feel you cannot continue playing responsibly, you can request self-exclusion. Contact us via Live Chat and our team will assist you fully in Myanmar language.

  4. 4

    Seek Professional Help

    The w89 team can point you toward suitable professionals for gambling-related issues. We also encourage you to reach out to your family and loved ones.

  5. 5

    Be Mindful When Returning

    After a self-exclusion period ends and you return, always keep limits in place and play only for entertainment. Only play with money you are prepared to lose.

Principles of a Responsible Player

Play with a Purpose

Don't play just to chase a bonus or recover losses. Always keep your purpose clear — play for entertainment only.

Set a Budget

Set a weekly or monthly budget in advance and never go over that amount.

Take a break

When you feel angry after a loss, step away from the screen immediately — chasing losses can make things worse.

Talk to family

Share your gaming activity with someone close to you — hearing another person's perspective can help you see things you might miss on your own.

We are here to help

If you have questions about responsible gambling or want to set limits, the w89 support team is available 24/7 in Myanmar language.

What you should know about responsible gambling

Only players aged 21+ are allowed to play at w89. This is a strict policy we enforce, and our team carries out age verification checks.

Limit reductions (for example, lowering a deposit limit) take effect immediately. However, limit increases (for example, raising a limit higher) take effect after a 24-hour review period.

Once your self-exclusion period has ended, you can contact our team via Live Chat. The team will verify that the period is complete, reinstate your access, and help you get back in. Re-entry before the self-exclusion period ends is never permitted.

Yes. During a Time-Out you cannot access the games, but any remaining balance in your account can still be withdrawn as normal. Contact us via Live Chat for withdrawal assistance.

Signs of a problem include chasing losses, betting beyond your limits, gambling affecting your family life, facing financial difficulties, or being unable to stop. If any of these apply to you, you are welcome to talk openly with our team.

No. Any protection tools you set are personal data and will never be shared externally. You can review w89's Privacy Policy for more details on this.