w89 Privacy Policy

At w89, your personal data is our top priority. This policy explains clearly what data we collect, how we use it, and how we protect it.

Last updated: 30 October 2026
Section 1

Introduction — Our Commitment

w89 is a digital entertainment platform for players in Myanmar and strictly protects each user's personal data. This privacy policy covers our website https://w89.mom and all related services.

By reading this policy and continuing to use our platform, you are considered to have agreed to the terms set out in it. If you do not agree, you may stop using our services and contact us directly.

This policy is written in Burmese and is intended directly for users in Myanmar. In the event of any discrepancy in legal translation, the Burmese version shall be the reference.

Section 2

Types of Personal Data Collected

We collect only the types of data strictly necessary to provide our services. Details are set out by category below—

2.1 Data You Provide Directly

  • Name, phone number and email address provided when registering an account
  • Counterparty bank account or mobile payment account details provided when making deposits or withdrawals
  • Messages sent when contacting our support team
  • Data you submit when participating in any promotion, competition or offer

2.2 Data Collected Automatically

  • IP address and network environment data
  • Browser type and version, operating system
  • Session logs recording when you visit the site
  • Gameplay history and betting records
  • Cookies and similar tracking technologies (see section 7 of the cookies policy)

2.3 Data We Do Not Collect

We do not request copies of your passport or NRC unless required. We do not collect any data that is not justified by a specific legal requirement.

Section 3

Personal Data Usage Purposes

Collected data is used only for the following purposes—

  • Account Management — Creating, verifying, and securing your account
  • Financial Processing — Verifying deposits and withdrawals, and protecting against financial fraud
  • Customer Service — Providing support in Burmese via Live Chat and email
  • Offers and Bonuses — Reviewing your account activity data to send you relevant offers
  • Responsible Gambling — Checking compliance with responsible gambling requirements
  • Security — Detecting and acting against fraudulent activity and financial fraud
  • Legal Compliance — Submitting required data in accordance with applicable laws or court orders
  • Platform Improvement — Analysing usage patterns to improve the site

We will never use your data beyond these purposes. If you have any questions, contact us at [email protected].

Section 4

Personal Data Sharing and Disclosure

We do not sell your personal data to third parties. The limited circumstances under which data sharing may occur are listed below—

4.1 Service Providers

We share only the minimum necessary data with payment processors, server hosting providers, and security verification providers that work with us. All such providers have signed a Data Protection Agreement (DPA) with us.

4.2 Legal Requirements

We will only disclose data when required by law through a valid order from a court or authorised authority. Where possible, we will notify you in advance.

4.3 Business Transfers

In the event of a business change (merger or sale), we commit that the acquiring company must handle data only in accordance with the terms of this policy.

Section 5

Data Retention Period and Security

5.1 Data Retention Period

We retain your data for as long as your account is active. Once an account is closed, data will be securely deleted after the legally required retention period has elapsed. Financial records are retained in accordance with anti-money laundering law requirements.

5.2 Technical Security

The security measures we use include—

  • SSL/TLS encryption — protects all data transfers
  • Database encryption — also protects data at rest
  • Two-factor authentication (2FA) — adds an extra layer of protection when logging in to your account
  • Regular security audits — continuously checks the integrity of site code and networks
  • Access controls — only staff who need it are granted access to handle data

We acknowledge that no data transfer over the internet can be 100% guaranteed. We will take every reasonable protective measure, and in the event of an unforeseen incident, we will notify you immediately.

Section 6

Your Data Rights

As a w89 user, you have the following rights regarding your personal data—

Data Rights Summary

Right to Access — You can request to view what data we hold about you.
Right to Rectification — You can request that inaccurate data be corrected.
Right to Erasure — You can request deletion of your data unless there is a legal requirement to retain it.
Right to Restriction — You can request that processing of your data be restricted for a set period.
Right to Data Portability — You can receive your data in a readable format.
Right to Withdraw Consent — You can withdraw consent previously given for data processing at any time.

To exercise these rights, contact us at [email protected]. We will try to respond within 30 days, but please understand that some complex requests may take longer than that.

Section 7

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience with our services.

7.1 Types of Cookies

  • Strictly Necessary Cookies — These enable the core functions of the site (authentication, account sessions). Disabling these cookies will prevent our services from working.
  • Analytics Cookies — These help us understand how our website is being used. Data is kept in anonymised form only.
  • Functional Cookies — These remember your language preference, display settings, and personal configurations.

7.2 Cookie Controls

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies may cause some features of the website to not work properly.

Section 8

Protection of Under 21s

w89 services are intended for adult players aged 21 and above only. We will not knowingly collect personal data from anyone under 21 for any reason.

If we become aware that data belonging to an under-21 individual has been collected, we will immediately delete it and close their account. To report this, please contact [email protected].

Section 9

Policy Updates and Contact

9.1 Policy Updates

We may update this policy from time to time due to changes in law, platform developments, or changes in how we process data. If significant changes occur, we will announce them on the website and notify you at login.

Continuing to use the updated version of the policy will be taken as your agreement to the revised policy.

9.2 Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy —

  • Email — [email protected] (you can contact us in Myanmar language)
  • Live Chat — Available on-site 24 hours a day, 7 days a week

We will try to respond to data protection requests within 30 days.

Privacy Protection FAQ

We collect the name, phone number and email you provide when opening an account, payment data, access logs (IP address, browser type) and gameplay history. We do not collect data that is not strictly necessary to provide our services.

We do not sell your data to any third party. We share only the minimum necessary data with payment service providers and server management providers, and all such providers are bound by data protection agreements. Data will be shared with authorities only when required by law.

Data is kept for as long as your account is active. When an account is closed, data is securely deleted once the legally required retention period has ended. Financial records are kept for the period required by applicable law.

Yes, you can request deletion of your data. All data except what must be retained due to legal requirements (such as financial records) will be deleted. Contact [email protected] to submit a deletion request.

We protect your data using SSL/TLS encryption, database encryption, two-factor authentication (2FA), regular security audits and access control systems. Only staff who need to handle data are granted access, and the platform's security posture is continuously monitored.

You can delete or restrict cookies through your browser settings. Note that disabling strictly necessary cookies may affect your ability to access the website and play games properly. Analytics and preference cookies can be turned off via the cookie banner.

If a significant change occurs, it will be announced on the website and a notice will be shown at login. You can also check the "Last updated" date on this page to see whether a change has been made.

Data Protection Questions?

Our support team is available in Myanmar language 24 hours a day, 7 days a week. Every personal data request will be handled with care.

Live Chat — On-site 24/7
Email — [email protected]